"Us" and "TYFC" refer to the trading name of The Yorkshire Furniture Company.
We take care to ensure the accuracy of our measurements, however due to the handmade nature of our products please allow a discrepancy of +/- 1cm on all dimensions. Product photos show as close to a true representation of the colour as possible, however this can vary depending on the settings of your monitor & lighting within your home.
From time to time damages can occur or items may become out of stock which may result in us having to cancel your order. No contract is entered into by The Yorkshire Furniture Company until an item is dispatched, an order can be cancelled by us at anytime until the goods are confirmed as having left our warehouse and at no time are we liable for any compensation for cancelling an order. We will of course contact you to inform you of cancellation and any sums paid will be refunded in full via the original payment method. If any item is temporarily unavailable we will contact you as to whether to proceed with your order or not.
For Delivery & Returns Information please click here
If for an unforeseen reason any item is temporarily unavailable you will be notified and given the option of whether or not to proceed with your order. However, we cannot be held responsible for any loss incurred due to late delivery.
Small/Medium Furniture by regular courier - If you are vacant when delivery is attempted the courier will leave a missed delivery card to rearrange delivery at no additional charge. You can also choose to collect from your local depot. If you do not rearrange delivery within the required time stated on the missed delivery card, your item may be returned to us. In this occurrence we reserve the right to apply a charge for redelivery at a cost of £10.00, however no admin or other fees will be applied. We ship all orders as soon as possible and the delivery time is at the discretion of the delivery service used. We aim to have your goods delivered within 7 working days however this may be extended in unforeseen circumstances.
For Large Furniture we will work with the customer to arrange a suitable delivery time for both parties. If after organising and confirming a delivery date the customer is unavailable to accept or refuses delivery, the customer agrees to pay re-delivery charges before a subsequent delivery is arranged.
Multiple orders will normally be shipped together; however, we may by agreement with the customer make delivery by instalments if a particular item is temporarily out of stock.
Where our own courier service is used your items will be placed inside your property. However, where access is difficult or in the opinion of the delivery driver, dangerous, the courier reserves the right to deliver to the closest practical access point when the items will be deemed to have been delivered correctly. Please ensure that you have suitable access, especially for large items such as sideboards etc. With some heavier items the courier may require assistance offloading from their vehicle. If this is unsuitable please contact us beforehand to make arrangements for a 2 man delivery. This may lead to an extended delivery time.
Please check the description and box count (where applicable) of the delivery note and only sign for the delivery should all boxes be present. We will not be responsible for missing boxes where the documentation has been signed with the courier to confirm receipt of all boxes.
Deliveries may take up to 28 working days during busy periods or due to abnormal circumstances.
Custom made orders
Items marked as "made to order" may take upto 60 days for delivery.
Orders must be paid for in full at the time of ordering. We accept all major payment cards, BACS, and Amazon Pay. The buyer warrants that he/she is the owner of the card/account used to make payment. If delivery is to be made to an address different from the cardholders address we may contact the card issuer for authorisation to proceed with the transaction. We require clearance of all funds before goods will be prepared for dispatch.
CANCELLATION, RETURNS, EXCHANGES AND REFUNDS
Returns are accepted within 14 days from the date of delivery.
You have the right to cancel the contract at any time up to the end of 14 days; after you, or the person to whom you receive the goods.
To do this, you must give written notice to us by email, giving full details of the item(s) in question and make clear statement that you wish to cancel the contract.
We will refund you by the same payment method you used to make the purchase, upon the goods being received and processed by the warehouse. TYFC reserves the right to deduct from this refund a reasonable charge for goods returned not in the original condition as purchased. Please note that refunds can take upto 28 working days to be received.
Goods must be re-boxed in original packaging for return, it is not possible to return/exchange goods without the cardboard boxes as the delivery services will refuse collection.
If a delivery date is agreed and then later cancelled by the customer, a delivery charge may be applied which is to be no greater than actual cost.
RETURNS/EXCHANGES - FAULTY/DAMAGED ITEMS
Please examine your purchase as soon as possible after receiving them, and if you believe any of the item/s to be faulty then inform us via email/writing with photos of the issue.
Goods that are agreed to be faulty/damaged can either be exchanged or returned for a full refund. The customer will remain liable for the item until it is received by TYFC. If the item is A) damaged beyond repair and B) returned for exchange, we may advise to discard of the item. For all refund requests the item must be returned to us before the refund is to be issued regardless of condition.
Faulty/damaged items marked as "special order" cannot be returned for a refund and only a replacement will be offered.
Refunds may take up to 28 working days to process during busy periods. We are not liable for any additional chargers during this period. By purchasing from this website you are agreeing to these terms.
EXCHANGE/RETURN ADDITIONAL INFO:
All collections/exchanges will take place between 8:00am and 8pm, Monday - Sunday (excl. public holidays), if this is not possible then it will be down to the purchaser to bear the cost of returning/exchanging the item to TYFC – We accept no liability for any additional costs or expenses incurred by the customer. For change of mind returns the customer remains liable for return postage.
Should collection from the original delivery address not be possible, TYFC is happy to arrange collection from a third party address provided by the purchaser by email.
Returned items must be in the original packaging as to prevent damage in transit, TYFC reserves the right to deduct from the reimbursement amount (or to charge a consumer) for damage caused to an item which has diminished the value of the goods by handling them beyond what is necessary to establish their nature, characteristics and function.
In the event of any unprecedented circumstances including (and not limited to) acts of warfare, terrorism or natural disasters we reserve the right to impose a 90 days service delay. This will extend the amount of time to up to 90 days for all processes.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com
SECTION 3 - DISCLOSURE
We never disclose any personal information. Exceptions may occur only if we are required by law to do so or if you violate our Terms of Service.
If you choose a direct payment gateway to complete your purchase, your payment will be encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, including payment gateways such as PayPal and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows us to store information about your session (referrer, landing page, etc).
_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your area of residence and you have given us your consent to allow any of your minor dependants to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org